Frequently asked questions

Pyramids Transfer provides airport and point-to-point transfers, an Hourly Chauffeur Service, and Tours within Egypt.

Yes. The Transfer booking journey can also be used to select an available pickup location and destination within Egypt.

Book at least 4 hours before the service starts. The website shows the earliest available time in Cairo local time.

Yes. Booking support is available 24/7 in Arabic, English and Spanish through the currently published phone, WhatsApp and email channels.

Your booking is confirmed when you complete the required payment or confirmation steps and receive the booking confirmation.

Check Spam or Junk first and review your account dashboard. If it is still missing, contact support with the name and email used for the booking.

Yes. Enter accurate details for the person receiving the service and make sure that person knows the arrangements and conditions.

Yes. The same account can create and manage multiple Transfer, Hourly Chauffeur Service and Tour bookings.

Contact support as soon as possible to correct flight, telephone, email, pickup, persons, luggage or extras. Changes depend on the ability to update and perform the service.

Yes. The person creating and managing the booking must be at least 18. Children may be included in a booking made by an adult.

An account may be created automatically using the email entered during checkout. Login details and a separate booking confirmation may be sent to that email.

Yes, where Google Sign-In is shown. It uses the Google account identifier, name and verified email; it does not provide Pyramids Transfer with the Google password.

Use the currently published email channel from the address connected to your account. Booking, payment, complaint, security or financial records may remain where needed for a valid purpose.

No. You book a vehicle category. Photos and models are examples, and a similar vehicle in the same category or a higher category may be provided without an extra charge.

Check the maximum persons and luggage capacity displayed for each category before booking.

For safety, Pyramids Transfer may refuse the excess persons or luggage. The customer is responsible if incorrect information prevents the journey.

Yes. Transfer and Hourly bookings can include up to two child seats where offered. Children count toward vehicle capacity.

Yes. The pet must remain in a suitable carrier and Pyramids Transfer should be informed in advance.

Contact support before booking so availability and suitable arrangements can be confirmed.

Customer Support contacts you using the booking details and coordinates the meeting arrangements until you meet the driver.

Yes, where it is offered as an extra. Support coordinates the selected reception arrangements.

Yes, when the correct flight number is provided. Driver arrival is adjusted according to the verified actual landing time.

Contact support promptly if the flight number changes, the flight is diverted or other important arrival information changes.

Contact support to discuss an available later arrangement. The standard amendment and cancellation rules still apply.

Transfer includes two complimentary waiting hours. At an airport they begin from the verified actual landing time; at another Transfer pickup they begin from the confirmed meeting time. They do not apply to Hourly or Tours.

Additional waiting may be selected for Transfer where available. A later extension depends on availability and an agreed additional price for the vehicle category and duration.

A Transfer may be marked no-show after included and paid waiting ends, you cannot be found at the meeting point and you do not answer reasonable contact attempts. A customer-caused no-show is not refundable.

Yes. You can enter the outward and return information within one booking.

The cancellation control cancels the complete booking. If the legs have different cancellation positions because of their dates or times, contact support.

Choose pickup, date, time, vehicle category and 1 to 12 hours. The vehicle and driver remain available to you and your party during that period.

No. Only the pickup point is required when making an hourly booking.

The included distance depends on the selected vehicle category. The booking summary shows the total kilometres included for your chosen duration.

No. Distance is counted from pickup until your service ends. The driver’s return after drop-off is not included.

Contact support during the service. An extension depends on availability, coordination and an agreed additional price.

Check the individual tour page. It states the itinerary, duration, meeting arrangements, transport, guide, tickets, meals, drinks and other inclusions or exclusions.

The price may depend on the number of people and their age categories. The final price is shown before payment.

This differs by Tour. The tour page and checkout show the relevant age categories and price.

Eligible Transfer or Hourly booking dates or meeting times may be moved to a later time when the applicable change conditions are met. Contact Customer Support if you need assistance with another booking.

Booking prices are calculated in British Pounds. Checkout shows the applicable amount and payment currency for your booking.

Other currencies may be displayed as estimates for easier comparison. Review the applicable amount and payment currency shown at checkout.

The final price includes the selected service, applicable taxes and selected extras. There are no hidden mandatory fees or road charges passed to the customer. A later requested service may be charged after agreement.

You can use any payment method displayed at checkout. Available methods may vary.

No. The payment provider processes the payment details, and Pyramids Transfer does not receive or store your payment password or complete card or funding-account details.

Eligible Transfer or Hourly booking dates or meeting times may be moved to a later time when more than six hours remain and the applicable change conditions are met. Cancellation eligibility is explained separately below.

No. The eligible online change for Transfer or Hourly is limited to date and time. Contact support about other details.

No. The original booked service time remains the reference for cancellation and refund eligibility.

You can cancel without a Pyramids Transfer cancellation penalty at least 24 hours before the original start. Verified non-returned payment processing costs may be deducted.

Before you confirm an eligible cancellation, you will see the amount paid, any actual verified processing cost and the amount to be refunded.

Online cancellation is unavailable when less than 24 hours remain, and the booking is non-refundable. You may contact Customer Support if you need assistance.

An approved refund is returned through the original payment method.

The payment provider may need time to process and confirm the refund. Please do not submit another refund request for the same booking.

You receive a full refund of the amount paid.

No. It is an estimate affected by traffic, road closures and operating conditions. Choose a pickup time with a suitable margin.

Pyramids Transfer makes reasonable efforts to provide a replacement in the same or a higher category without an additional charge. If the confirmed service cannot be provided, you receive a full refund.

Submit it within 14 days after the service date through the currently published email channel, with your booking number, a clear description and relevant supporting material.

Support is available 24/7 in Arabic, English and Spanish through the phone, WhatsApp and email channels currently published on the website.