Your information
Privacy notice
How personal data is collected, used and protected by PYRAMIDS TRANSFER M.S.A ( TRANSFER & TOURS INSIDE EGYPT ).
Last updated: 5 September 2026
This Privacy Policy explains what personal data Pyramids Transfer collects, why it is used, who may receive it, how it is retained, and how a customer can exercise privacy choices.
Who we are
The public name is PYRAMIDS TRANSFER M.S.A ( TRANSFER & TOURS INSIDE EGYPT ). The legal entity is M.S.A للرحلات ونقل العمال. Pyramids Transfer is responsible for personal data processed through the website and related booking, account, support and service operations.
Scope
This Policy applies when a person visits the website, searches for a service, creates or uses an account, signs in with Google, makes or manages a booking, uses a payment method displayed at checkout, contacts support, requests a refund, chooses marketing communications, or receives a Transfer, Hourly Chauffeur Service or Tour.
Identity and contact information
We may collect first and last name, email address, telephone number, country code, account identifier, preferred language and information needed to contact the customer or the person for whom a booking is made.
Booking and service information
Depending on the service, this may include pickup and destination, date and time, return details, flight number and arrival information, meeting instructions, vehicle category, persons, luggage, child seats, waiting time, stops, duration, selected tour, age bands, extras, customer notes, price, display currency, booking status, changes, cancellations, no-show and refund status.
Account and Google Sign-In information
We process the account email, protected login information, sign-in activity and bookings connected to the account. Automatically created account details may be sent to the supplied email.
If Google Sign-In is selected, we may receive the Google account identifier, name, email and verification status needed to sign you in. We do not receive the Google password, Gmail content, Drive files or contacts through standard sign-in.
Payment and refund information
We may store the payment method selected at checkout, transaction reference where applicable, amount, currency, payment status, verified processing cost, refund amount and refund status. This information is used to manage the booking, process refunds and prevent duplicate transactions.
Online payment is processed by PayPal when that method is shown. We do not receive or store a PayPal password or complete card, bank or funding-account details.
Communications and support
We may keep messages, emails, telephone or WhatsApp support details, complaints, service requests, customer-supplied supporting documents and our responses where needed to manage a booking or enquiry.
Device, usage and security information
We may process IP address, browser and device information, operating system, page and feature usage, timestamps, referral information, language, cookie choices, sign-in activity and security records.
Information we do not normally request
The standard booking process does not request a passport or identity-card image, date of birth, health information or continuous live GPS location. Do not place unnecessary sensitive information in free-text notes. For special assistance, provide only what is reasonably needed to arrange the service.
Information about other people
A customer may book for another person or include accompanying adults and children. The customer must have authority to provide their information and explain its use. The adult making the booking is responsible for limited child age-band or seat information needed for the service.
How and why we use personal data
- Search routes, vehicle categories, hourly services and tours.
- Calculate prices, currency estimates and booking options.
- Create, confirm, perform, amend and cancel bookings.
- Create and secure accounts and support Google Sign-In.
- Record payment, collection, refund and accounting states and prevent duplicate or fraudulent activity.
- Coordinate pickup, Meet and Greet, flight monitoring, Transfer waiting, drivers and customer support.
- Arrange child seats, pets in suitable carriers and accessibility assistance.
- Send confirmations, account information, service updates and responses.
- Protect the website, accounts, customers, staff and payment processes.
- Measure approved public website performance only when optional analytics is enabled and accepted.
- Meet record-keeping, fraud-prevention and other applicable obligations.
Reasons that permit processing
We process data when needed to take booking steps requested by the customer or perform a confirmed service; when the customer makes a clear optional choice; when reasonably necessary for security, fraud prevention, service improvement or claims; and when records must be kept or disclosed for an applicable obligation.
Marketing preferences
The marketing choice during booking is optional and separate from purchase. A customer may withdraw it at any time through the published contact channel. Withdrawal does not affect operational booking, account or refund communications. A limited consent or suppression record may remain so the current choice can be respected.
Who may receive personal data
We share personal data only when reasonably needed. Recipients may include our staff and drivers, PayPal, Google services selected by the customer, providers that support hosting, security, communications and email delivery, professional advisers, Analytics providers when enabled with consent, and authorities where disclosure is required.
A driver receives only the booking and contact information reasonably needed to perform and coordinate the service.
PayPal and Google
PayPal processes online payments under its own privacy and cookie information when PayPal checkout is used.
Google Maps and related location services support address search, place selection, map display and route calculation. Google may receive the search text, place identifiers, coordinates, route points, IP address, device or browser information and request data needed for those functions.
Google Identity Services processes the sign-in interaction when a customer selects Google Sign-In. Google Analytics is used only when it is available and the visitor accepts optional Analytics cookies.
Data retention
We keep personal information only for as long as it is reasonably needed to provide services, manage payments and refunds, maintain business and accounting records, protect security, respond to support requests or complaints, handle claims, and meet applicable obligations.
Retention periods vary according to the type of information and the reason it is needed. We review retained information and limit access to people who need it for their work.
| Data category | How long it may be needed |
|---|---|
| Account profile | While the account is active or until deletion is requested, subject to records that must remain for a valid purpose. |
| Booking and payment records | While needed to provide the service, process payment or refund, maintain business records, handle claims or meet an applicable obligation. |
| Support and complaints | While needed to answer the request, manage the related service or handle a complaint or claim. |
| Security and access records | While needed to protect accounts, prevent misuse and investigate security concerns. |
| Signed-in session | 30 days, or up to 90 days when Remember Me is selected, unless ended earlier. |
| Saved checkout details | Up to two hours and may end earlier when checkout is completed, expires or the browser session ends. |
| Cookie choices | Up to 180 days, or until the choice is changed or site data is cleared. |
Account deletion
Request account deletion through the published email channel from the address connected to the account. Reasonable verification may be required. Account deletion does not require deletion of booking, payment, complaint, security or financial records still needed for a valid purpose. Retained data may be separated, restricted or anonymized where appropriate.
Privacy choices and requests
Depending on the circumstances, a person may ask whether data is held; request access or a copy; correct or complete inaccurate data; request deletion or restriction; object to particular processing; or withdraw prior consent. Submit enough information to identify the account or booking. Verification and a record of the request and response may be retained.
Security
We use reasonable administrative and technical safeguards to protect personal information and limit access to people who need it for their work. No online service can promise absolute security. Customers must protect their email and account credentials and report suspected unauthorized access promptly.
Children
A person under 18 may not create or manage a booking account independently. An adult may include a child and provide the limited age-band or child-seat information needed for capacity, tour pricing or safe arrangements. We do not intentionally request more child data than reasonably needed.
Changes to this Policy
This Policy may be updated when services, website functions, providers or data practices change. The current version and update date will be published, and material changes may be highlighted through an appropriate channel.
Contact
Use the currently published email channel for privacy questions, account deletion, correction or access requests.
Phone
+201147418382
+201273664434
info@pyramids-transfer-msa.com
Address
16 Masjid Al-Shuhada Street, Ard Al-Awqaf, Shubra El-Kheima, Egypt