Terms of service

About these Terms

The public name is PYRAMIDS TRANSFER M.S.A ( TRANSFER & TOURS INSIDE EGYPT ). The legal entity is M.S.A للرحلات ونقل العمال. In these Terms, “Pyramids Transfer”, “we”, “us” and “our” refer to the service provider. “Customer” and “you” refer to the person who makes or manages a booking and, where relevant, the person for whom the service is booked.

These Terms apply to bookings made through pyramids-transfer-msa.com and to the transport and tour services described in the confirmed booking. Specific information displayed for a tour, vehicle category, extra or route forms part of the booking conditions for that service.

Our services

Airport and point-to-point transfers allow customers to book transport between an airport and another available location, or between two available locations shown through the same booking journey.

Hourly Chauffeur Service lets customers reserve a vehicle with a driver for a selected duration from 1 to 12 hours. The booking requires a pickup point but does not require a fixed final destination.

Customers may book tours offered on the website. Each tour page identifies its itinerary, duration, meeting arrangements, pricing, age rules, included and excluded items, and any tour-specific requirements.

Eligibility and booking time

A customer must be at least 18 years old and legally able to make a booking. Children may use the services only as part of a booking made and supervised by an adult.

Bookings must be made at least 4 hours before the service starts. The website shows the earliest available time in Cairo local time, and later dates remain available.

Shared and fixed-time Tours may require more notice when a booking deadline is displayed. For a Private Tour whose start time will be confirmed later, the selected date must still meet the minimum advance-booking period.

Accounts and login details

If a customer completes a booking without an existing account, Pyramids Transfer may automatically create an account using the email address supplied during checkout. Login details, including an automatically generated password, may be sent to that email address together with separate booking confirmation communications.

The customer is responsible for providing an email address that is correct, accessible and secure, for keeping account credentials confidential, and for all booking activity carried out through the account. Suspected unauthorized access should be reported immediately.

Customers may also sign in using Google where that option is available. Use of Google Sign-In is also subject to Google’s own terms and privacy information.

Booking for another person

A customer may make a booking for another person. The customer must provide accurate contact and service information, have permission to provide that person’s personal data, and ensure that the person receiving the service is informed of these Terms and the relevant booking details.

Booking information and customer responsibility

The customer must check all information before payment, including names, contact details, flight information, pickup details, dates, times, number of persons, luggage, vehicle capacity, extras and tour selections. Pyramids Transfer relies on this information to prepare and perform the service.

If information is incorrect, contact Customer Support as soon as possible. Changes other than an eligible Transfer or Hourly date or time amendment are handled through support and remain subject to operational availability.

If the actual number of persons or amount of luggage exceeds the capacity stated for the booked category, Pyramids Transfer may refuse the excess persons or luggage for safety reasons. If the journey cannot be performed because of incorrect customer information, the customer bears responsibility.

Booking confirmation

A booking becomes confirmed when the required payment or confirmation steps are completed and a booking confirmation is issued. Review the confirmation immediately and contact Customer Support if any detail is incorrect or the confirmation has not arrived.

If the confirmation email is not visible, check the spam or junk folder. Confirmed bookings can also be viewed from the customer account dashboard.

Prices, currencies and payment

All bookings are priced and charged in British Pounds (GBP). Values displayed in other currencies are estimates for reference and comparison only. The final amount charged by Pyramids Transfer is the GBP amount shown at checkout.

The final price includes the selected service, applicable taxes and customer-selected extras. Pyramids Transfer does not add a mandatory hidden charge or pass road charges to the customer. A later extension or new customer request may be charged separately after agreement.

The available payment methods are the methods displayed at checkout and may change with operational availability. PayPal processes online payment. Pyramids Transfer does not receive or store the customer’s PayPal password or complete card, bank or funding-account details.

Vehicle categories

The customer books a vehicle category, not a specific make, model, colour or registration number. Vehicle photographs and model names are illustrative examples. Pyramids Transfer may provide a similar vehicle within the selected category or a higher category without an additional charge.

The maximum persons and luggage capacity are displayed for each category. The customer must choose a category suitable for the actual requirements.

Child seats, pets and accessibility

For Transfer and Hourly bookings, the customer may request up to two child seats when that option is available during checkout. Children count toward vehicle capacity. Tour child pricing and age conditions are stated separately on each tour page.

Pets are accepted when kept in a suitable carrier. Inform Pyramids Transfer in advance so the selected vehicle category and arrangements can be checked.

Customers who require wheelchair access or other assistance should contact Customer Support before booking so availability and suitable arrangements can be confirmed.

Airport pickup and flight information

For an airport pickup, the customer must provide the correct flight number and arrival information. Pyramids Transfer monitors the stated flight and adjusts the driver’s arrival in line with the verified actual landing time.

If the flight number changes, the flight is diverted, or important arrival information changes, contact support promptly. If a flight is cancelled, contact support to discuss the available arrangement. The usual amendment and cancellation limits continue to apply.

Meet and Greet

Meet and Greet may be selected as an extra where offered. Customer Support coordinates the relevant meeting arrangements and remains available to assist until the customer meets the driver.

Transfer waiting time

Transfer includes two hours of complimentary waiting time. For an airport pickup, the period starts from the verified actual landing time of the stated flight. For another Transfer pickup, it starts from the confirmed meeting time.

The two complimentary hours do not apply to Hourly Chauffeur Service or Tours and do not delay a shared group. Additional paid waiting selected for a Transfer is added to the included period. A later extension is subject to availability and may carry an agreed additional charge.

No-show

A Transfer may be marked as a no-show when its complimentary waiting time and any paid additional waiting time have ended, the customer cannot be found at the confirmed meeting point, and the customer does not respond to reasonable contact attempts. Other services follow the confirmed meeting and no-show conditions shown for that service. A customer-caused no-show is not refundable.

Return bookings

A customer may book an outward and return journey within one booking. The cancellation control cancels the complete booking. If the cancellation position differs between the outward and return parts because of their separate dates or times, contact support for assistance.

Hourly Chauffeur Service conditions

The customer selects a duration from 1 to 12 hours. The included distance depends on the selected vehicle category, and the booking summary shows the total kilometres included for the selected duration.

The included distance is measured from the customer’s pickup point until the service ends. The driver’s return journey after drop-off is not included.

The vehicle is reserved for the customer and accompanying persons during the booked period. A requested extension is subject to availability, coordination and an agreed additional price based on the vehicle category and duration.

Tour conditions

The description on each tour page controls what is included in that tour. It may specify the itinerary, start and end arrangements, transport, guide services, entry tickets, meals, drinks, age bands, child or infant pricing, group size and whether the tour is private or shared.

Review the tour page before payment. Tour-specific information applies alongside these Terms. The price may change according to the number and age category of the persons included, as displayed before payment.

Changing a booking

A customer may change the booked date or meeting time of a Transfer or Hourly service only when more than six hours remain before the current confirmed service time. The new date or time must be later, not earlier. Online amendment does not change the vehicle category or selected extras.

Customers cannot change the date or time of a Private or Shared Tour. Contact Customer Support if assistance is required.

Moving an eligible Transfer or Hourly booking later does not create a new cancellation period. The original scheduled service time remains the cancellation and refund reference.

Free cancellation

A customer may cancel without a cancellation penalty charged by Pyramids Transfer when the request is made at least 24 hours before the original booked start time. Verified payment processing costs that are not returned by the payment provider may be deducted. This policy applies to Transfer, Hourly, Private Tour and Shared Tour bookings under the policy accepted for that booking.

Before an eligible cancellation is confirmed, you will see the amount paid, any actual verified processing cost and the amount to be refunded. If that cost is not yet available, the cancellation cannot be completed until it is confirmed.

With less than 24 hours remaining, online cancellation is unavailable and the booking is non-refundable. The customer may contact Customer Support if assistance is required.

Refund processing

An approved refund is returned through the original payment method. The time needed for the funds to appear depends on the payment provider and the original funding method.

A refund may appear as pending while it is being processed. Please do not submit another cancellation or refund request for the same booking.

If a cancellation was eligible when requested, later processing time does not affect that eligibility.

Cancellation by Pyramids Transfer

If Pyramids Transfer cancels because it cannot provide the confirmed service, the customer receives a full refund of the amount paid.

Vehicle problems

If a vehicle problem occurs, Pyramids Transfer makes reasonable efforts to provide a replacement within the selected category or a higher category without an additional charge. If the confirmed service cannot be provided, the customer receives a full refund.

Customer conduct and safety

The customer and accompanying persons must follow reasonable safety instructions and must not carry illegal drugs, weapons or dangerous materials; threaten, abuse or assault another person; deliberately damage a vehicle; or behave in a way that makes the service unsafe.

The driver may refuse or end a service when conduct creates a genuine safety risk. A service ended for this reason is not refundable. The customer is responsible for reasonably documented damage caused by the customer or accompanying persons.

Estimated journey times

Journey durations shown on the website are estimates. Traffic, road closures and operating conditions may affect actual time. The customer should choose a pickup time with a suitable margin, particularly for an airport or time-sensitive appointment.

Complaints

A complaint should be submitted within 14 days after the service date through the published email channel. Include the booking number, a clear description and relevant supporting material. Pyramids Transfer will review the complaint and respond within a reasonable period.

Acceptable website use

Use the website and customer account lawfully and only for genuine enquiries and bookings. Do not access another account, interfere with security, introduce harmful code, misuse payment or refund functions, make fraudulent bookings, or commercially exploit website content without permission.

Responsibility

Pyramids Transfer is responsible for providing the confirmed service with reasonable care. The customer remains responsible for accurate booking information, timely attendance, suitable travel planning, account security and the conduct of accompanying persons.

Nothing in these Terms removes a customer right that cannot validly be excluded. Pyramids Transfer is not responsible for indirect or unforeseeable loss that is not caused by its failure to provide the confirmed service with reasonable care.

Changes to these Terms

Pyramids Transfer may update these Terms to reflect service, website, payment or operational changes. The current version and update date will be published. The version accepted when a booking is completed applies to that booking unless a change is required to protect the customer or operate the confirmed service.

Contact

Customer Support is available 24 hours a day, seven days a week in Arabic, English and Spanish. Use the currently published phone, WhatsApp or email channel for booking help, urgent assistance, complaints, account-deletion requests and formal enquiries.